SUPPORT · TECHNICAL
Technical Support
Before you call: most field issues are power, sensor obstruction, or control panel state. The checklist below resolves the common ones. If it does not, our technical team responds by phone and email — direct inquiries to aeteam@ussmokeandfire.com.
FIELD DIAGNOSTICS
Check these first
No.SymptomWhat to do
01Curtain deployed and won’t retractAlarm state must clear first; verify panel reset.
02Panel shows faultCheck power wiring against the diagram; verify motor controller LEDs.
03Curtain stops mid-descentCheck the obstruction/beam sensor path.
04Failed drop testDo not re-test repeatedly; call before the AHJ visit, ext. 100.
Contact technical support
Have the fault code and unit model ready — it shortens the call.
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